Deborah P. has dedicated herself to making sure employees feel supported, observed and, when necessary, corrected. No personal issue is too small to become an HR matter. She keeps meticulous notes, asks detailed follow-up questions and is particularly committed to employee appreciation initiatives involving items she has knitted herself. Deborah insists the gifts are optional. She also maintains an informal record of who has worn them. Although she experiences unmistakable symptoms around cats, Deborah has repeatedly denied having a cat allergy. She believes the office would fall apart without her involvement and has requested that this be reflected in her annual review.